mental-health

Lived Experiences Heard: Real Voices, Real Change

World Mental Health Day


Lived Experiences Heard: Real Voices, Real Change


October 10th marks World Mental Health Day under the theme “Lived Experiences Heard: Real Voices, Real Change”. This serves as a powerful reminder that centering the actual voices of those who navigate mental health challenges is essential to transforming care. Mental and physical health are deeply interconnected, yet too often mental health is overlooked or treated separately from the rest of health care. One critical but often misunderstood contributor to mental health challenges is grief and loss. While everyone experiences loss differently, significant life changes and bereavement can sometimes lead to depression, anxiety, and other behavioral health concerns.  When left unaddressed, these challenges can affect both emotional and physical well-being. In essence, when mental health needs go unaddressed, individuals may find it more difficult to engage in meaningful activities, maintain independence, and fully enjoy daily life. At ConcertoCare, we are redefining what comprehensive medical care can achieve through an interdisciplinary care model.


The importance of integrated behavioral health is reflected in the experience of Ms. P, a 71-year-old female managing multiple chronic conditions including hypothyroidism, hyperlipidemia, asthma, and depression. Ms. P. was referred to the ConcertoCare licensed clinical social worker after her husband of 40 years passed away. Although Ms. P. had demonstrated remarkable resilience throughout her life, the recent loss of her husband significantly impacted her emotional wellbeing contributing to increased symptoms of depression, including profound sadness and fatigue.


Ms. P. shared her struggles during her comprehensive assessment with her ConcertoCare provider, who connected her with the social worker. Together, they set small, achievable goals which included establishing a morning routine, reconnecting with a neighbor for phone calls, and building day-to-day activities. Ms. P. even voiced a desire to potentially take a class or two to process and discuss what grief looks like for her. The social worker provided a compassionate, listening ear and discussed potential grief support programs that could be helpful. Understanding the importance of emotional support during this critical transition, Ms. P. welcomed grief-informed care into her care plan.


Following the creation of goals and social work follow-up, Ms. P. reported experiencing a profound sense of relief and peace. Having served as a dedicated caregiver to her husband, a role that was deeply challenging, she was now learning how to navigate the start of a new chapter and discovering coping strategies for what life looks like moving forward.


By highlighting stories like Ms. P.’s on World Mental Health Day, we reaffirm that meaningful change begins by listening to lived experiences. When we hear, value, and respond to real voices, we create opportunities for healing, connection, and better health outcomes. No one should carry the burden of grief or mental health challenges alone.



Author

Gin Miller, Social Worker

Lived Experiences Heard: Real Voices, Real Change

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HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA)

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA)

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA)