The following Terms and Conditions govern your use of this website (the ”Website”) and the materials accessible on or from the website. The Website is provided as a service to customers of ConcertoCare and may be used for informational purposes only. By accessing or browsing the Website, or by downloading any materials from the Website, you agree to be bound by the Terms and Conditions set forth below:

Copyright. The information on the Website, including, without limitation, all design, text, images, press releases, and other information, is protected under United States and other copyright laws and is owned by ConcertoCare or used under license from the copyright owner. The information may not, except under written license, be copied, reproduced, transmitted, displayed, performed, distributed, rented, sublicensed, altered, stored for subsequent use or otherwise used in whole or in party in any manner without ConcertoCare’s prior written consent, except for your own personal and noncommercial use, provided any copies include the copyright and other notice displayed with the materials on the Website. You may not distribute such copies to others, whether for a charge or other consideration, without prior written permission from ConcertoCare.

ConcertoCare neither warrants nor represents that your use of materials displayed on the Website will not infringe the rights of third parties not owned by or affiliated with ConcertoCare. Any unauthorized use of any materials on the Website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. You are advised that ConcertoCare will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of civil damages, penalties, injunctive relief and, if permissible, criminal prosecution.

Trademarks. The trademarks, logos, and service marks displayed on the Website (collectively, the “Trademarks”) are trademarks of ConcertoCare and its affiliates. Nothing contained on the Website should be construed as granting any license or right to use any of the Trademarks without the written permission of ConcertoCare. Unauthorized use of any of the Trademarks is strictly prohibited.

DISCLAIMER AND LIMITATION OF LIABILITY

This website has been prepared for the purpose of providing information about ConcertoCare and its affiliates and the goods and services they provide. This website is also intended to provide certain services to the customers of ConcertoCare. The information contained on this website has been compiled and provided by ConcertoCare in good faith.

However, ConcertoCare makes no guaranty, representation or warranty about the completeness, correctness, reliability or accuracy of the information contained herein. This website, including all information, services, products and materials contained herein, is provided “as is” and without any guaranty, representation or warranty of any kind, either expressed or implied. ConcertoCare hereby disclaims, to the fullest extent allowed under applicable law, all guaranties, representations and warranties, express or implied, regarding this website and its contents and operation and the information, services, products and materials provided herein, including, but not limited to implied warranties of merchantability and fitness for a particular purpose. ConcertoCare does not warrant that the functions contained in this website will be uninterrupted or error free, that defects will be corrected, or that this site or the server on which this site is located are free, or will be free, of viruses or other harmful components.

In no event (except as otherwise required by applicable law) shall ConcertoCare or its affiliates, suppliers or vendors be liable for any special, incidental, direct, indirect, consequential, punitive or any other damages of any kind arising from the use of this website or for any goods or services obtained on this website, even if ConcertoCare has been advised or otherwise knows of the possibility of such damages.

The inclusion on this website of any links to websites maintained and operated by third parties is for the user’s convenience only and does not imply any endorsement of the material on those websites. ConcertoCare is not responsible for the content and performance of those websites, for your use of them or for any transactions you may conduct with them.

NO MEDICAL ADVICE

The information contained on this website is for informational purposes only and should not be used to diagnose health problems or to prescribe any medication, medical devices or other remedies. The information on this website may be presented in conclusory, shorthand or summary form and is not intended to supplant medical advice provided by your own physician or other healthcare provider or any information included by the manufacturer with or on any product.

You should always consult a physician or other healthcare provider of your own choice and carefully read all packaging and other information provided by the manufacturer of any medical products or devices before using them.

PRIVACY ISSUES

ConcertoCare recognizes your right to confidentiality and is committed to protecting your privacy. We will not provide any identifiable personal information to any third party, unless authorized by you or legally required to do so. We will not release any information in connection with any patient identification other than to the patient, the patient’s authorized representative, the patient’s insurer or other payor, the prescribing or authorized practitioner caring for the patient or as otherwise directed by the patient or as required by law or as needed to provide necessary and appropriate service to the patient. We may share or release non-personal, summary, or aggregate customer data. (see ConcertoCare US Privacy Policy for additional information and restrictions.)

Website and Information Security. We maintain reasonable administrative, technical, and physical safeguards designed to protect the information that you provide on this website. However, no security system is impenetrable, and we cannot guarantee the security of our website, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We are not liable for the illegal acts of third parties such as criminal hackers.

Our Online Communication Practices. We may send electronic newsletters and other communications such as marketing communications on a periodic basis to various individuals and organizations. We may also send email communications regarding topics such as general health benefits, website updates, health conditions, and other general health topics. We offer you appropriate consent mechanisms, such as opt-out for marketing and certain other communications. See below for the specific instructions by category or contact us as described below in the section “Contact Us.” Please be aware that opt-outs may not apply to certain types of communications such as account status, website updates, or other communications.

Opt-Out Process:

Emails: To opt out of receiving marketing materials via email, use the method provided in the communication or contact us online at Contact Us.

Printed Materials: To opt out of receiving printed marketing materials at your postal address, such as catalogs, flyers, or postcards contact us online at Contact Us.

Voice or Text Messages: If you have provided your mobile phone number and have agreed to receive voice and text messages, you may receive messages to that number that may include appointment reminders, care coordination and follow-up messages, and other messages related to your care and your clinical relationship with us. Your receipt of text messages is voluntary. You may still receive healthcare services even if you choose not to receive text messages.

There is no fee charged to receive messages. Message and data rates may apply– this can be checked with your mobile service provider. Charges are billed and payable to your mobile service provider or deducted from your prepaid account. Consent is not a requirement.

For more information on data collection and use, please read our Privacy Policy.

Alerts sent via text/SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless carrier may interfere with message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. The wireless carrier does not guarantee that alerts will be delivered and will not be liable for delayed or undelivered messages. Supported carriers include AT&T®, Verizon® Wireless, T-Mobile ®, Metro PCS®, Sprint®, Boost Mobile ®, Virgin Mobile® , U.S. Cellular®, and others.  As a recipient of mobile alerts, you will receive up to two (2) automated messages prior to each appointment to the mobile number provided. You can unsubscribe from this service at any time by texting 'STOP' in response to a text message that you receive from us. Upon texting STOP, your phone number will be unsubscribed from this service, and you will not receive any further health and wellness messaging notifications via text.

By subscribing to alerts, you may receive, from time to time, further text messages from the practice and service providers of the practice. Message & data rates may apply.

   If you have any questions, contact privacy@concertocare.com.

To opt out of receiving voice messages by telephone, you may follow the instructions stated in the pre-recorded voice message or contact us online at Contact Us. If you need help, contact us online at Contact Us.

Information for Children Under 13

We will not intentionally collect any personal information from children under the age of 13 through our website without receiving parental consent. If you think that we have collected personal information from a child under the age of 13 through this website, please contact us immediately.

Linked Websites. The Website may contain links to other websites. Such links are meant solely for the user’s convenience. ConcertoCare has no control over and is not responsible for the content found on external websites. Links to such third-party websites do not constitute sponsorship, endorsement or approval of such websites or the contents thereof. Accordingly, ConcertoCare does not make any representations concerning the privacy practices or terms of use of such websites, nor does ConcertoCare control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, video, messages or other materials available on such websites. If you decide to access any of the third-party websites linked to the Website, you do this entirely at your own risk.

Governing Law and Jurisdiction. The laws of the State of Delaware (exclusive of its choice of law principles) will apply to all matters relating the use of the Website. Those who choose to access the Website from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. You agree to submit to the exclusive personal jurisdiction and venue of the Courts of Delaware and to the United States District Court for the District of Delaware, to the exclusion of all other venues and jurisdictions, for all causes of action which may arise from the use of the Website.

Violations; Changes. ConcertoCare reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access from a particular Internet address to the Website. ConcertoCare may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.

Summary of Notices and How to Contact Us

For information on data collection and use, please read our[MW1]  Privacy Policy[MW2] .

Emails: To opt out of receiving marketing materials via email, use the method provided in the communication or contact us online at Contact Us.

Printed Materials: To opt out of receiving printed marketing materials at your postal address, such as catalogs, flyers, or postcards contact us online at Contact Us.

Voice messages: To opt out of receiving voice messages by telephone, you may follow the instructions stated in the pre-recorded voice message or contact us online at Contact Us.

To contact us regarding this policy and our related privacy practices, please contact us at: ConcertoCare

Attn: Customer Service Center

PO Box 801280, Kansas City, MO 64180-1280 Phone: 877-597-1440

Email: Privacy@ConcertoCare.com

If you believe we or any company associated with us has misused any of your information, please contact us immediately and report such misuse.

Effective Date

The Effective Date of these Terms is August 1, 2024. The Effective Date reflects the date of the last updates made to these Terms. Date of last review: July 1, 2026

We do not discriminate based on race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age or disability.