Welcome to the HouseCall by Blue program
As a valued member of Blue Cross & Blue Shield of Rhode Island, you can now get medical care right in your own home – and at no cost to you – through the HouseCall by Blue program. HouseCall by Blue is offered by Blue Cross & Blue Shield of Rhode Island in partnership with an in-home medical provider called ConcertoCare.
When you join HouseCall by Blue, you keep your current primary care doctor, specialists, and all of the benefits and services you have already have access to through your Blue Cross & Blue Shield of Rhode Island health plan. HouseCall by Blue is an extra layer of convenient, personalized in-home medical services meant to support your health and give you more time to focus on the people and things you love. HouseCall by Blue's teams offer you:
What's more, HouseCall by Blue teams work with your existing doctors and with Blue Cross & Blue Shield of Rhode Island in the background to make sure your care is seamless. That means you don't need to spend time making phone calls and sending paperwork back-and-forth to make sure everyone's on the same page about your medical needs – our teams do that for you.
To learn more or schedule your first visit at no cost to you, call us at 888-966-3044 (TTY: 711). We are available Monday through Friday, 8 a.m. to 5 p.m. and will respond the next day to voicemails left outside of normal hours.
Blue Cross & Blue Shield of Rhode Island has set up the HouseCall by Blue program as part of its vision and commitment to improving its members’ health and well-being. The HouseCall by Blue program is meant to provide eligible Medicare Advantage plan members with a new option for convenient, in-home medical care and services that can help them manage their health.
Blue Cross & Blue Shield of Rhode Island is initially offering the HouseCall by Blue program to a selected set of its members that it believes would be interested in and can benefit from in-home services provided. If you are eligible, you will have received a letter in the mail and may have also been contacted by phone. If you are a Blue Cross & Blue Shield of Rhode Island Medicare Advantage plan member who did not receive any outreach, you can still call us at 888-966-3044 (TTY: 711) to find out if you are eligible.
Once you decide you want to join the HouseCall by Blue program by calling us and letting us know at 888-966-3044 (TTY: 711), we take care of the rest in an easy three-step process:
From there, our teams work with you and your regular doctor to develop a detailed personal Care Plan that lays out what’s needed to manage your health and well-being. This could be anything from “traditional” medical care such as recommendations to see a specialist or help with following a certain medication regimen, to other supports like fitness recommendations, coaching sessions, or connections to community resources we think you would benefit from. Everything is personalized to you.
As long as you remain a member of the HouseCall by Blue program, you will have access to a whole team dedicated to your health and well-being, including regular in-home checkups, urgent visits, 24/7/365 phone access to our team, and so much more.
HouseCall by Blue is a personalized program of in-home care and services designed to meet each member’s individual goals and needs. For some members, this may mean more intensive support with managing one or more chronic conditions with a goal of reducing the number of “flare ups” that cause them to need to visit the hospital. For others, this may simply mean an annual in-home checkup and a little bit of coaching on how to keep their weight where they want and stay socially connected as their kids move away from home. There is no one size fits all.
If you are healthy, the benefit of joining HouseCall by Blue today – even if you are still certain you don’t see an immediate need for it – is that it is an investment in your future and your peace of mind. In exchange for the hour or so it takes for you to complete the initial in-home visit with our team – during which you will likely learn things about your health that you did not know before – you will now have a team that intimately understands your health and is on call to serve you if ever the need arises. In the unlikely event that there is an unexpected change to your health, we all know how much easier it is in a time of need to call on a healthcare provider who already knows us. Even better if we know that provider is available 24/7/265, can come to our home, and we will not have to deal with any bills or paperwork before or after the visit.
As a reminder, there is no cost to you for joining the HouseCall by Blue program, now or ever.
HouseCall by Blue is a completely optional program that is offered as an “add-on” to everything you already have access to as a Blue Cross & Blue Shield of Rhode Island member. Joining the program does not change your normal doctor, and it does not change any of your other existing benefits or services. So, if you decide to try HouseCall by Blue and then decide the program isn’t right for you, nothing will have changed and there will be no additional paperwork to fill out.
Absolutely! If you have a loved one or friend who you think would benefit from HouseCall by Blue, please have them call us at 888-966-3044 (TTY: 711). If they are not already a member of a Blue Cross & Blue Shield of Rhode Island Medicare Advantage plan, we can help them determine their eligibility and options for becoming a member.
ConcertoCare is an in-home provider of medical, pharmacy, and behavioral services. We have been engaged by Blue Cross & Blue Shield of Rhode Island to help manage the care of a portion of its Medicare Advantage members, delivered through the HouseCall by Blue program. ConcertoCare does not replace the care that you deliver as a primary care provider or specialist. Instead, our services are intended to help you manage the health of your panel by augmenting the care you provide as part of your existing physician-to-patient relationships.
Our multidisciplinary teams work with you and your staff to:
ConcertoCare's teams are here to work with you in service of your patients. Knowing that every practice is unique, we are flexible in our approach to working with you and your team. We can communicate with your practice in whatever way is most seamless – including phone, fax, or EHR-based information sharing.
Typically, collaboration includes: